Privacy Policy

Who We Are

SnugRoof Thermal is a trading name operating from 29 Wharfside, Milton Keynes, MK2 2AZ. We provide internal conservatory ceiling conversion and insulation services. For any privacy-related queries, contact us at info@snugroofthermal.co.uk.

Information We Collect

We collect information you provide directly when using our website, including:

• Name, email address, and phone number (via contact form or suitability check)
• Postcode and conservatory details (roof type, size, age, main issue)
• Any message content you submit through our contact form
• Photos uploaded to our visualiser tool (processed but not permanently stored)

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you voluntarily submit a form or upload a photo
• Legitimate interest: To respond to your enquiry, provide quotes, and improve our services
• Contractual necessity: To arrange and deliver services you have requested

How We Use Your Information

• To respond to enquiries and provide quotations
• To arrange quotes and any home surveys you request
• To deliver installation services
• To send you relevant follow-up communications about your enquiry
• To improve our website and services

We never sell, rent, or share your personal information with third parties for their marketing purposes.

Third-Party Services

We use the following third-party services to operate our website:

• Hosting & database: Our website and form submissions are securely hosted on cloud infrastructure
• Email notifications: We use Resend to send internal notification emails when a new enquiry is received
• AI visualisation: Uploaded photos are processed by an AI service to generate ceiling previews; images are not permanently stored by this service

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Lead enquiry data is retained for up to 24 months from the date of submission. You may request earlier deletion at any time.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Request data portability
• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, email info@snugroofthermal.co.uk. We will respond within 30 days.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All form submissions are transmitted over encrypted (HTTPS) connections.

Cookies

For information about how we use cookies, please see our Cookie Policy.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.